|
ESP is 15% annually of your total software purchase if you
enroll at the time of purchase or 20% annually of your total software
purchase if you enroll after the initial software purchase.
ESP includes the following:
- Toll free access to Technical Support 24hours/day, 365 days/year
- Free upgrades to Clarity courses due to content updates and revisions
- Free upgrades to Clarity courses due to software version releases
- Free Clarity Administrator version upgrades
- Access to special internet-based technical support page
(http://support.coastal.com) for support and file downloads
- Special Coastal and Clarity promotions
- 50% off your ClarityNet™ content purchase up to your CD-ROM investment
(CDs must be returned to Coastal)
- CD replacement fee of $50 per CD which is damaged or lost
If you choose not to enroll in ESP you may purchase technical support and
software upgrades as needed at the following prices:
| Service
| Price
|
| Telephone Support
| $200 per support incident
|
Clarity Course Upgrades & Updates
(Due to Content Updates & Revisions)
| $495/Course CD
|
| Clarity Administrator Version Upgrades
| $1495 per Administrator CD
|
| Clarity Administrator SQL Upgrades
| $4495 per Administrator CD
|
| CD Replacement Fee for Damaged or Lost CDs
| $250 per CD
|
Note: Once you are enrolled in ESP you must purchase ESP
coverage on any and all additional software purchases during the active ESP plan
period. Otherwise, you will forfeit your ESP coverage for all products.
Implementation Services from Coastal
In addition to ESP, Coastal offers a variety of implementation services to help you maximize your training.
| Basic / Advanced Phone Implementation Support (4-hour maximum)
| $500
|
| Onsite Software Implementation/Installation Support (1 Day)
| $3,000*
|
| Onsite Software Implementation/Installation Support (2 Days)
| $4,500*
|
| Routine Import/Export (Shares data w/ an LMS)
| $5,000
|
| On-site Customization of the Clarity Courseware
| $1,500/day
plus expenses
|
| Two-day Clarity Training Seminars at Coastal (Virginia Beach)
| $1,000/person
|
Note: *Includes travel expenses
| 
